Tenerife Kitesurf
Refund and Cancellation Policy
Last updated: June 25, 2026
1Scope
This policy applies to lessons, experiences and other services booked through tenerifekitesurf.com or via direct contact (WhatsApp, email).
2Cancellation by the client
- If you cancel at the last minute (less than 24 hours before the lesson), 1 hour will be deducted from the amount or booked hours.
- Not showing up for the lesson without prior notice: does not entitle the client to a refund.
3Cancellation due to lack of wind or conditions
- If there are no conditions (no wind) and the lesson can be moved to another day, it will be rescheduled at no extra cost.
- If there are no conditions and rescheduling is not possible, the proportional amount for the hours not enjoyed will be refunded.
4How to request a refund
To request a cancellation, rescheduling or refund, write to jan@tenerifekitesurf.com or message +34 616 014 417 on WhatsApp with your booking details. Refunds will be made using the same payment method used for the booking, within a maximum of 14 calendar days from confirmation of the refund.
5Free online course
The free online course has no cost, so this refund policy does not apply to it.